DR.ZIA, Ur Rehman; P., Anupama,; N., Krishnaveni. Impact of Customer Relationship Management in Retailing Sector -With Special Reference to Big Bazaar-An Empirical Evidence. Journal of Science & Technology (JST), [S. l.], v. 2, n. 2, p. 49–60, 2017. DOI: 10.46243/jst.2027.v2.i02.pp49-60. Disponível em: https://jst.org.in/index.php/pub/article/view/197. Acesso em: 17 jul. 2024.