Sai Sathish Kethu, and Purandhar. N. “AI-Driven Intelligent CRM Framework: Cloud-Based Solutions for Customer Management, Feedback Evaluation, and Inquiry Automation in Telecom and Banking”. Journal of Science & Technology (JST), vol. 6, no. 3, June 2021, pp. 253-71, https://jst.org.in/index.php/pub/article/view/1138.